Customer Service Representative

Navia Benefit Solutions is a family owned and operated third-party administrator (TPA) with an unparalleled commitment to customer service. Navia was founded over 28 years ago and we are proud to be one of the nation’s premier TPAs, offering a complete selection of Consumer-Directed Benefits (CDBs). As a TPA, we help administer CDBs for our clients and participants. CDBs include Flexible Spending Arrangements (FSA) for Health Care and Day Care, Health Savings Account (HSA), COBRA, and Commuter Benefits.

Our dedicated team supports clients throughout the US, from small start-ups to large enterprises, with the mission to empower organizations with the guidance, tools, and wisdom necessary to advocate for the health, well-being, and financial welfare of their employees. We stand behind our founding promise to deliver the best customer service in the industry, and to always treat our clients and participants like family. Respect, communication, transparency, and partnership mean everything to us. It’s why our clients have stayed decade-after-decade with us.

Customer Service Representative:

We are currently recruiting Customer Service Representatives (CSRs) to join our team in Renton, WA. As a CSR, you will help educate participants on what Navia offers and how to use their benefits. In addition, CSRs are responsible for processing claims, taking calls and responding to emails, and making sure participants stay in compliance within their assigned plans. This position offers: Competitive Pay/Benefits, Extensive Training, No Weekends, No Selling, and Growth Opportunities.

You’ll be responsible for:

• Providing amazing customer service via phone and email
• Ensuring all submitted claims comply with applicable rules
• Utilize research, analytical, and problem-solving skills to respond and resolve questions or problems pertaining to claims
• Working with other CSRs to troubleshoot and resolve issues
• Other duties as assigned

The Successful Candidate:

• Genuinely enjoys helping people
• High school diploma or equivalent
• 1 year of customer service experience (preferred)
• Familiarity with Microsoft suite applications (Word, Excel, PowerPoint)
• Must be able to multi-task (working on administrative tasks in between phone calls)
• Clear oral and written communication skills
• High attention to detail
• Able to self-manage your time
• Excellent attendance and punctuality
• Committed to learning

Compensation/Benefits:

Navia offers a very competitive pay/benefits package for all employees. Benefits include affordable medical, dental, and vision insurance, company funded HSA account, complimentary life and long-term disability insurance. Free access to our facility’s gym. Also, an annual tuition reimbursement program.

Extensive Training:

Navia is dedicated to providing the best customer service in the industry, and that customer service is the direct result of our knowledgeable and committed CSR team. Each CSR will complete a three (3) week long Customer Service Training (CST) program at the beginning of employment. The CST program will cover all aspects of the CSR responsibilities, and will help get each CSR member up to speed. Excellent attendance and a commitment to learn is critical for the successful completion of the CST program.

Our Environment & Growth Opportunities:

We at Navia pride ourselves on being a family-oriented company. We’re not just about the work! We also love to cut loose and have a good time just during the work day. As a member of our team you can expect impromptu catered lunches, company social events, and our famous beer Friday parties. You won’t find another work environment quite like ours!

In addition, we believe in creating a positive and enriching environment that includes recognizing and developing our people. Navia is planning additional growth, which means more opportunities for people that are driven and looking for a career. We provide hands-on training and employee development platforms to help grow your career.