How does it work?

Navia’s Direct Billing Services remove the burden of collecting premiums from members who cannot have funds deducted through payroll. A coupon booklet for the premium due is mailed or emailed to the member and a dedicated customer service unit is provided to handle any and all member questions. Members have the ability to pay by check, auto-debit, or online with a credit card or checking account. All collected premiums are remitted to the employer monthly, along with reporting all activity for the prior month by member.

When is Direct Billing Needed?

Navia Solutions

Online Platform

Leave the paper behind; get transparency: Employers can administer and check the status of their members directly, and members can manage their benefits and payments without relying on mail or faxes.

Superior customer service

Eliminate difficult phone calls with participants: Navia has a dedicated, live customer service team. Members contact us directly with their questions; removing the ongoing support burden on employers.

Monthly Reporting

Don’t lose money on unpaid premiums: Navia’s monthly reports give employers complete transparency into any unpaid premiums and provide peace-of-mind that you are not losing money.

Complete Direct Billing Solution

Offload the administrative burden on Navia: Direct Billing is more than sending notices. Navia provides it all: payment collection and administration, reminder notifications, monthly reporting, and direct customer service.

Member Features

Your members will have access to the top tools and resources available without any additional costs. The services listed below are included for your members as part of our standard administration.

• Online auto-debit or check payment options
• Knowledgeable service team to handle complex plan and payment questions
• Customer service online, by email, or by toll-free call

Employer Features

As our Client, we’ll provide you with the best features available in the industry at no additional cost to you or your employees. The services listed below are included as part of our standard plan administration.

• Template for monthly file
• Coupons provided to members for self-payment
• Reminder notifications
• Manage Insufficient Funds
• Manage Overpayments
• Remit Premiums Collected to Employer
• Monthly Activity Reporting
• Automated online plan renewal
• Dedicated implementation manager
• Responsive and experienced employer service team

Interested in learning more?

Contact our sales team at 425.452.3498 or sales@naviabenefits.com